Privacy Policy

1. Introduction

At Let's Play Harborough, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you use our website and services. By using our website and booking our sessions, you agree to the terms of this policy.

2. Who We Are

Let's Play Harborough provides stay-and-play sessions for under-5s and their parents/guardians. Our contact details are:

3. What Information We Collect

When you book a session or contact us, we may collect the following personal data:

  • Identity Data: Name
  • Contact Data: Email address, phone number (if provided)
  • Booking Data: Session details, attendance records
  • Payment Data: Handled securely by Shopify – we do not store or process payment details directly
  • Marketing Preferences: If you opt in to receive marketing emails

4. How We Use Your Information

We use your personal data for the following purposes:

  • To process bookings and manage attendance at our sessions
  • To communicate with you regarding your booking (confirmations, cancellations, and updates)
  • To send marketing emails (only if you have given explicit consent)
  • To improve our services by analysing session attendance and customer feedback
  • To comply with legal obligations (e.g., accounting and tax purposes)

5. Marketing Communications

If you opt in, we may send you occasional marketing emails about upcoming sessions, promotions, or special offers. You can opt out at any time by clicking the “unsubscribe” link in any email or by contacting us at victoria@letsplayharborough.co.uk.

6. Data Sharing & Third Parties

We do not sell, trade, or rent your personal data. However, we may share your information with:

  • Shopify – for processing bookings and payments
  • Legal authorities – if required by law for fraud prevention or compliance

7. Data Security

We take reasonable precautions to protect your personal data from loss, misuse, or unauthorised access. However, no online platform is 100% secure, so we cannot guarantee absolute security.

8. Your Rights Under UK GDPR

Under data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request corrections if your data is inaccurate
  • Request deletion of your data (subject to legal requirements)
  • Object to processing of your data for marketing
  • Withdraw consent at any time (for marketing emails)

To exercise these rights, contact us at victoria@letsplayharborough.co.uk.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

This Privacy Policy ensures compliance with UK GDPR and clearly communicates how Let's Play Harborough manages customer data. Let me know if you need any adjustments!